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Refund Policy
Our Refund Policy
At Leads To Company, (partnered with Leads Digital) we work hard to deliver high-quality digital, marketing and software development services. This Refund Policy outlines the conditions under which refunds may be issued.
Service-Based Refunds
Because our work involves time, planning and customised execution, refunds are generally not available once a project has started. However, in the cases below, we may consider a partial refund:
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If the project has not yet begun and no resources have been used.
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If both parties mutually agree to discontinue the project before significant work has been completed.
Non-Refundable Items
The following payments are non-refundable:
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Consultation or strategy fees.
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Upfront deposits.
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Completed milestones, delivered work or approved drafts.
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Third-party costs such as domains, hosting, ads or software tools.
Project Cancellation
If you choose to cancel a project:
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All completed work up to the cancellation date must be paid in full.
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Any unpaid invoices become immediately due.
Quality Concerns
If you’re unhappy with the work, we encourage you to contact us directly. We will review the issue and offer revisions as outlined in the project agreement.
How to Request a Refund
Email your request to support@leadstocompany.com with:
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Your name and contact details
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Project name
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Reason for the refund request
Our Technical Team will connect you as earliest.